FAQ

1. What is OMINA?

OMINA is a modern lifestyle brand built around intentional living, offering thoughtfully curated apparel, home fragrance, and lifestyle products. Through our collections—OMINA Essentials, OMINA Studio, and OMINA Essence—we create products designed to elevate everyday life with quality, simplicity, and purpose.

2. How do I place an order?

Shopping with OMINA is easy. Browse our collections, add your favorite items to your cart, and proceed to our secure checkout. Enter your shipping and payment information, review your order, and complete your purchase.

3. What payment methods do you accept?

We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal (where available), and other secure payment options offered during checkout.

4. Can I modify or cancel my order?

Because we begin processing orders quickly, modifications or cancellations are only possible for a short period after an order is placed. Once an order has entered production, fulfillment, or has shipped, we are unable to make changes.

If you need assistance, please contact us as soon as possible.

5. How long does shipping take?

Processing and shipping times vary depending on the product you purchase.

  • OMINA Essentials & OMINA Studio (Made-to-Order Apparel): Typically requires 3–7 business days for production before shipping.

  • OMINA Essence: Most products ship within 1–3 business days. Some small-batch or made-to-order items may require additional processing time.

  • Once shipped, most U.S. orders arrive within 3–7 business days, depending on your location and shipping carrier.

Estimated delivery dates are provided during checkout.

6. Do you offer international shipping?

Yes. OMINA proudly ships to many countries worldwide. International shipping rates, duties (if applicable), and delivery estimates are calculated during checkout based on your destination.

7. How can I track my order?

As soon as your order ships, you'll receive a confirmation email containing your tracking information. You can use this tracking number to monitor your shipment from dispatch through delivery.

8. What is your return policy?

Eligible items may be returned within 7 days of delivery in new, unused condition with original packaging.

The following items are Final Sale and are not eligible for returns or exchanges unless they arrive damaged or defective:

  • Print-on-Demand (POD) apparel

  • Custom or personalized products

  • Underwear

  • Opened or used home fragrance products

  • Wax melts, room sprays, candles, and wickless candles that have been used

  • Gift cards

  • Certain skincare and personal care items

Please visit our Returns Policy page for complete details and eligibility requirements.

9. What should I do if I receive a damaged, defective, or incorrect item?

We're sorry if something wasn't right.

Please contact our Customer Support team within 7 days of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged or incorrect item

  • Photos of the shipping packaging (if applicable)

We'll review your request and work quickly to provide a replacement, exchange, or other appropriate resolution.

10. How can I contact Customer Support?

Our team is happy to help.

Email: Support@shopomina.com

You can also submit a request through the Contact page on our website. We aim to respond to most inquiries within 1–2 business days.

11. Do you offer free shipping?

Yes!

  • FREE Standard Shipping on all orders of $100 or more.

  • FREE Standard Shipping on OMINA Essence orders of $50 or more.

Free shipping offers apply automatically when eligible and may change during promotional periods.

12. Can I combine discounts or promotions?

Unless otherwise stated, only one discount, coupon, or promotional offer may be used per order. Promotions cannot be combined or stacked.

Automatic discounts will apply when eligible, and the best available offer will be applied at checkout.

OMINA LLC reserves the right to start, modify, extend, or end promotions at any time without prior notice. Promotional offers have no cash value and cannot be applied to previous purchases, gift cards, taxes, shipping charges, or where prohibited by law.

Still Have Questions?

We're here to help.

Support: Support@shopomina.com

Thank you for shopping with OMINA.

ALL THINGS, ALL WITHIN.